How to return an order?
We would like you to be fully satisfied with your purchase at Levi's®, but we will be pleased to accept the return of the item(s) within the 28 days that follow the purchasing date.
However, for your return to be accepted, you must comply with the following:
- - The items may not be damaged or show signs of use. The labels (as originally placed at the factory) may not be removed. These serve as a warranty to the client and the brand.*
- - In order to be credited with the value of the order, make sure that you return the items within the deadline described in the return note inside your order.
- - You will have to include the part of the original order form that corresponds to the return. Please make sure that you keep a copy for your personal records.
- - The cost of shipping, processing and other additional fees are non-refundable.
- - If any of the items ordered shows severe damage at the time of the delivery, you should report that fact to the shipping company (immediately) and contact our Client Support service through our support chat or email firstname.lastname@example.org
*Due to hygiene reasons, we do not accept returns for underwear and socks.
Items purchased online at Levi.pt may be returned at any Levi’s® Store, in Portugal. See STORE LOCATOR.
To return items purchased in retail stores: at this moment items purchased at a physical Levi's® store, whether if it is a reseller, outlet or multibrand store, may not be returned through our online purchase system.
Returns within Portugal mainland are free of charge. However, returns from the Islands have an associated cost. For more information please contact our Client Support Team.
If you receive an order with a damaged item or flawed, please get in touch with our Client Support Team to begin the validation process. You may contact the team via the email email@example.com or through the Support Chat.
If an item shows manufacturing defects or flaws in the quality of the material in the 28 days that follow the delivery, our Client Support team will be glad to help in the validation process and if this is confirmed, by exchanging it by a new item. This situation applies only on situations of normal use and not abusive use, or accidental damage.
Before contacting Client Support, we request that you have the order number with you – you will be able to know the order number if you access your account at Levi.pt. When you send us an email, we will need you to describe the damage or flaw in the item.
Your refund will be credited in your bank account after the reception of the items, within 8-14 business days. The agility of the refund depends on the issuing bank and is outside our control. For more information, contact your bank. For more information, please contact your bank.
If your order was paid at a PayShop affiliated store, you will only be able to return your order by contacting Customer Support in advance.
There is also the possibility in a physical store to choose to issue a voucher that can only be used in a store (valid for 6 months from the time it is issued), however from the moment it is issued, cannot be reversed.
Exchange a gift order
You just need to go to your Levi’s® Store with the gift receipt and exchange. You can only choose other article. This process needs to be made at one of our Levi’s® stores, you can find them at the store locator. Returns are not accepted.
Types of payment accepted in Levi.pt
We accept payments through an ATM reference (Multibanco), MBWay, Visa, Mastercard and PayPal.
We do not accept cash, bank cheques, vouchers from another brand or phone orders.
Europe has introduced new requirements to authenticate online payments as part of the second Payment Services Directive (PSD2).
The strong client authentication (SCA) is a new requirement from the European regulation to reduce fraud and make online payments more secure. The requirement assures that electronic payments are executed with a multifactor authentication to increase the security of electronic payments.
This requirement adds an extra step, only for eligible transactions, after the checkout where the card holder is requested by the bank to supply additional information to conclude a payment (for example, a single code sent to the telephone or fingerprint authentication through your mobile banking app).
For further details, please contact your bank.
Secure Payment information
We take safety very seriously, so we take all the reasonable measures to protect your information. All the confidential data, including payment information, is encrypted, and transmitted by protected networks with the SSL security protocol (Secure Socket Layer) used by the whole industry.
In case there are any unauthorised debits in your credit card following purchased at Levi.pt, you should immediately alert your banking institution, according to the rules and procedures that regulate the use of your credit card.
Service and shipping costs
We ship to Mainland Portugal and the Islands.
In Mainland Portugal, for purchase amounts below €49.99, shipping fees have a set cost of €4.88. Above this amount, all shipping is free of charge. In the Islands, shipping fees have a set cost of €34.65.
Rules and Restrictions:
- - Orders are dispatched from Monday to Friday, excluding bank holidays.
- - On all the deliveries, the signature of the person that receives the order will be required. This process has been created to assure that you will effectively receive your order(s).
- - Our usual delivery term is of 2 to 4 business days for Mainland Portugal.
Shipping to a different address
When you insert the invoicing address details during the payment process, you will have the option to insert a different shipping address, in the same country.
Please note that we reserve the right to contact you to obtain additional information in case you supply a different address for shipping and invoicing.
Order processing time
Most of the orders start with the order processing as soon as the online purchase is completed. Your order will be sent as soon as the items are in stock, the payment is approved, and the shipping address is verified. As soon as your order is shipped, we will notify you by email. Please note that business days run from Monday to Friday, excluding official bank holidays.
Receiving your order
If you cannot be present at the time of the delivery, the shipment will be placed at the Service Point closest to your address and you will have 10 days to collect it. You will receive an email with this information. If you do not collect it the 10 following days, the order will be returned to the sender.
For security reasons, we ask you to open your order in front of the delivery courier.
Order as a gift at Levi.pt
Now, you can order at Levi.pt, ask to deliver at the address of the person to whom you are offering, and we will send a gift receipt along with the order. For that, you just need to select the option "Buy to offer" at the checkout.
Exchange a gift order
You just need to go to your Levi’s® Store with the gift receipt and exchange. You can only choose another article. This process needs to be made at one of our Levi’s® stores, you can find them at the store locator. Returns are not accepted.